PRIVACY POLICY

Luxury Support Travel LLC
Last Updated: June 2026
Luxury Support Travel LLC (hereinafter referred to as the "Company", "We", "Us", or "Our"), operating as a licensed Travel Agency in the Emirate of Dubai, United Arab Emirates, is deeply committed to protecting the privacy, confidentiality, and security of the personal data of our elite clients, corporate partners, and website visitors (hereinafter referred to as the "Client", "You", or "User").
This Privacy Policy (the "Policy") outlines how we collect, utilize, disclose, process, and safeguard your personal data when you access our website https://luxurysupporttravel.com/ (the "Site"), use our bespoke concierge applications, or engage our premium B2C and B2B travel management services. This Policy is structured in strict compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL).
1. CATEGORIES OF PERSONAL DATA WE COLLECT
Due to the tailored, high-end nature of luxury travel agency workflows, the Company processes specific personal and corporate data metrics necessary to curate premium itineraries, including:
  • 1.1. Identification & Contact Data: Full legal name, date of birth, gender, nationality, email address, corporate/personal telephone numbers, physical and billing addresses.
  • 1.2. Document & Immigration Data: High-resolution copies of passports, national ID cards, entry/resident visas, flight manifests, and biometric details required for sovereign border control or VIP clearance processing.
  • 1.3. Corporate & B2B Client Data: Trade licenses, corporate tax registration numbers (TRN), company registration certificates, corporate credit data, and professional profiles of authorized personnel.
  • 1.4. Preferences & Lifestyle Profiles: Special dietary restrictions, medical conditions requiring transit accommodations, preferred luxury hotel groups, private aviation seat configurations, yacht charter layouts, and specific leisure or security instructions.
  • 1.5. Financial & Transaction Data: Billing information, payment summaries, bank wire transfer confirmations, and transaction reference numbers. We do not store complete credit/debit card numbers; all card processing is securely routed via certified, PCI-DSS compliant UAE payment gateways.
  • 1.6. Technical & Usage Data: IP addresses, browser types, session durations, cookie indicators, and user behavior metrics gathered via your interactions with the Site.
2. LEGAL BASIS AND PURPOSES OF DATA PROCESSING
In accordance with Article 4 and Article 5 of the UAE PDPL, the Company processes personal data under the following lawful grounds: Performance of a Contract, Compliance with Statutory/Legal Obligations, and Explicit Consent.
We process your data for the following explicit business purposes:
  • Contractual Execution: Validating identity, issuing prepayment invoices, planning custom itineraries, and securing asset blockings with third-party suppliers.
  • Compliance & Risk Prevention: Conducting mandatory Know Your Customer (KYC) and Know Your Business (KYB) checks to comply with UAE Anti-Money Laundering (AML) regulations and Central Bank standards.
  • Service Personalization: Ensuring elite service quality, managing VIP special requests, and streamlining ongoing corporate B2B travel accounts.
  • Administrative Communications: Delivering secure digital booking links, transaction confirmations, itinerary alerts, and emergency updates.
3. DATA SHARING AND INTERNATIONAL TRANSFERS
  • 3.1. Intermediary Service Providers: As a licensed agent, the Company shares mandatory parts of your personal data with independent Service Providers (e.g., luxury hotel chains, international Destination Management Companies (DMCs), chartered aviation networks, private yacht operators) exclusively to confirm and execute your bookings.
  • 3.2. Legal & Regulatory Authorities: Personal data may be disclosed to UAE judicial bodies, law enforcement, the Department of Economy and Tourism (DET), or Federal Immigration Authorities (GDRFA/ICP) if legally requested or required to protect public order and national security.
  • 3.3. Cross-Border Data Transfers: To facilitate international travel itineraries, your data may be transferred to suppliers located outside the United Arab Emirates. The Company takes all necessary administrative and contractual measures to ensure that international recipients maintain equivalent data protection and confidentiality thresholds as required under the UAE PDPL.
4. DATA RETENTION AND SECURITY POLICIES
  • 4.1. Retention Periods: The Company stores your personal data only for the duration necessary to fulfill the original collection purposes, satisfy contractual liabilities, or remain compliant with UAE corporate tax laws and accounting record-retention statutes.
  • 4.2. Security Measures: We implement advanced technical, physical, and administrative security frameworks (including SSL encryption, secure corporate access tiers, and firewalls) designed to protect your records from unauthorized duplication, accidental loss, disclosure, or breach.
5. YOUR STATUTORY RIGHTS UNDER THE UAE PDPL
Subject to certain regulatory exceptions defined in the Federal Decree-Law No. 45 of 2021, you possess the following statutory rights regarding your personal data:
  • Right to Access: The right to request information regarding the categories of your personal data processed by us and the purposes of such processing.
  • Right to Correction/Rectification: The right to demand the immediate correction or updating of any inaccurate, incomplete, or outdated personal or corporate records.
  • Right to Erasure (Right to be Forgotten): The right to request the deletion of your personal data when it is no longer required for contractual execution or legal compliance.
  • Right to Restrict Processing: The right to restrict data processing under specific conditions (e.g., if you contest data accuracy).
  • Right to Withdraw Consent: The right to withdraw your consent for processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please submit a formal written request to our compliance department at info@luxurysupporttravel.com.
6. COOKIE POLICY
Our Site uses cookies and similar tracking tools to distinguish you from other users, optimize platform functionality, and gather analytical performance data. You can adjust your personal device and browser settings to refuse or block cookies; however, disabling cookies may impact the operational layout and accessibility of certain automated booking features on the Site.
7. AMENDMENTS TO THIS POLICY
The Company reserves the right to modify, amend, or update this Privacy Policy at any time to align with technical modifications or evolving executive regulations of the United Arab Emirates. The "Last Updated" date at the top of this page will reflect the most recent corporate version. We encourage Users to review this page periodically to remain informed on how we secure their personal information.
8. LEGAL CONTACT INFORMATION
If you have any questions, compliance concerns, or data requests regarding this Privacy Policy, please contact our administrative center:
  • Corporate Entity: Luxury Support Travel LLC
  • Licensing Authority: Dubai Department of Economy and Tourism (DET)
  • Registered Location: Dubai, United Arab Emirates
  • Official Privacy Email: info@luxurysupporttravel.com