TERMS & CONDITIONS

Luxury Support Travel LLC
Last Updated: June 2026
Welcome to https://luxurysupporttravel.com (the "Site").
This Site is owned and operated by Luxury Support Travel LLC, a limited liability company duly registered, incorporated, and licensed under the laws of the Emirate of Dubai, United Arab Emirates (hereinafter referred to as the "Company", "We", "Us", or "Our"), operating as an authorized Travel Agency under the regulations of the Department of Economy and Tourism (DET).
By accessing, browsing, using the Site, or initiating any booking of services, you (hereinafter referred to as the "Client", "You", or "User") acknowledge that you have read, understood, and unconditionally accepted the terms of this agreement (the "Agreement").
If you are entering into this Agreement on behalf of a legal entity (B2B Client), you represent and warrant that you possess full legal capacity and corporate authority to bind such entity.
1. TERMS AND DEFINITIONS
  • 1.1. Services: The comprehensive range of travel, destination management, and premium lifestyle arrangements provided by the Company, including but not limited to: hotel reservations, villa rentals, yacht charters, premium-class vehicle transfers, private jet charters, inbound/outbound tourism, MICE arrangements, and custom concierge logistics.
  • 1.2. Service Provider (Supplier): Any independent third-party contractor (e.g., airlines, hotel management groups, local Destination Management Companies (DMCs), transport operators, charter companies) directly responsible for executing the services secured via the Company.
  • 1.3. B2C Client: Individual retail consumers purchasing services for personal use.
  • 1.4. B2B Client: Corporate entities, travel partners, or businesses purchasing services for commercial, incentive, or corporate use.
2. LEGAL STATUS AND ROLE OF THE COMPANY
  • 2.1. Intermediary (Agent) Status: The Company acts strictly as an intermediary agent between the Client and the independent Service Providers. Unless explicitly stated in writing on an official corporate confirmation voucher, the Company is not a direct provider of accommodation, aviation, or transit assets. Consequently, the transaction is subject to the specific terms, conditions, and liability limitations of the respective Service Providers.
  • 2.2. Regulatory Compliance: All Services are arranged and executed in strict compliance with the Federal Laws of the United Arab Emirates and the local executive regulations of the Emirate of Dubai.
3. BOOKING, PAYMENTS, AND TAXATION
·         3.1. Booking Confirmation Deposit: A booking is deemed dynamic and tentative until the Company receives an advance deposit (prepayment) as specified in the issued Invoice. For custom itineraries and high-end asset blockings, the initial deposit shall not be less than 50% of the gross total cost, unless alternative payment structures are designated for B2B accounts.
  • 3.2. Final Settlement: The remaining balance must be cleared by the deadline defined within the specific invoice or booking confirmation. Specific elite services (e.g., peak-season villa blockings, yacht charters, private jet operations) strictly require 100% non-refundable prepayment at the time of reservation.
  • 3.3. Payment Currency & Exchange Rates: All commercial transactions are processed in UAE Dirhams (AED). If an invoice is issued in an alternative currency, conversion rates shall be calculated based on the official rate supplied by the Central Bank of the UAE (CBUAE) on the date of invoicing, plus a fixed commercial banking processing fee of 2.5% to mitigate cross-border remittance spreads and exchange rate volatility.
  • 3.4. Secure Payment Channels: Payments must be executed via official bank wire transfer directly to the Company’s corporate bank account in Dubai, or through certified, secure Payment Links generated by the Company's authorized UAE banking partners.
  • 3.5. Compliance Refusal Right: The Company reserves the right to decline, suspend, or cancel any booking confirmation at its sole discretion if a transaction triggers internal AML (Anti-Money Laundering) or compliance alerts. In such events, refunds shall be processed exclusively for cleared, uncommitted funds, subject to the deduction of any non-refundable supplier penalties and actual administrative/banking expenses incurred by the Company.
  • 3.6. Taxation & VAT: All fees, tariffs, and invoices are subject to Value Added Tax (VAT) at the standard federal rate of 5% in accordance with UAE Federal Decree-Law No. 8 of 2017, alongside any applicable regional tourism levies (e.g., Tourism Dirham), unless explicitly indicated as exempt.
4. CLIENT OBLIGATIONS, CONDUCT, AND IMMIGRATION
  • 4.1. Travel Documentation & Passports: The Client bears sole statutory responsibility for maintaining international passports valid for no less than 6 months from the scheduled date of entry into the destination country (including the UAE). The Company assumes no civil liability for entry denials, deportation orders, or border security detentions resulting from active immigration bans, security flags, or regulatory restrictions.
  • 4.2. Visa Support Services: The provision of "Visa Support" by the Company constitutes administrative and clerical assistance in filing applications. Ultimate authority to issue or deny entry visas rests exclusively with the relevant sovereign immigration departments (e.g., ICP or GDRFA in the UAE). All state application fees, consular tariffs, and processing costs remain entirely non-refundable regardless of the immigration outcome.
  • 4.3. Code of Conduct and UAE Public Order: The Client explicitly agrees to respect local public order, cultural sensitivities, and Federal laws of the UAE (including Federal Decree-Law No. 31/2021). The Company retains the absolute right to unilaterally terminate service delivery immediately, without liability and without processing any refund, if the Client engages in unlawful conduct, public intoxication, verbal or physical harassment of personnel, or behavior that damages the commercial reputation of the Company or endangers third parties onboard chartered vessels or aircraft.
5. CANCELLATIONS, AMENDMENTS, AND REFUNDS
  • 5.1. Formal Cancellation Notices: All reservation cancellations or modifications requested by the Client must be submitted formally in writing via the registered corporate email address associated with the booking.
  • 5.2. Penalty Framework & Forfeiture: Refund structures are fundamentally bound by the non-negotiable cancellation policies enforced by the respective Service Providers (hotels, DMCs, operators), supplemented by the Company’s administrative costs:
  • Visa Processing: Non-refundable from the moment of submission to state systems.
  • Premium Assets (Yachts, Jets, Peak Luxury Villas): Cancellations submitted less than 14 calendar days prior to execution are subject to a penalty up to 100% of the contractual value, including pre-allocated catering and handling expenses.
  • 5.3. Deductions & Refund Timelines: All approved refunds shall be disbursed strictly back to the original source account/payment method utilized during the initial transaction. Refunds are processed net of any actual expenses incurred by the Company, intermediary bank fees, and credit card processing charges. The standard clearing window for international and corporate refunds is up to 30 banking days.
6. LIMITATION OF LIABILITY
  • 6.1. Intermediary Indemnification: As an intermediary agent, the Company shall not be held liable for operational defaults, mechanical failures, flight delays, schedule alterations, luggage losses, physical injuries, or discrepancies in expectations directly attributable to the independent Service Providers, unless such losses result directly from the verified gross negligence or intentional misconduct of the Company.
  • 6.2. Force Majeure Protection: The Company is fully released from contractual liability for failures, partial performance, or delays resulting from Force Majeure events, which include but are not limited to: natural disasters, acts of God, epidemics, pandemics, sudden government closures, changes in sovereign visa protocols, civil unrest, or the closing of regional airspace by civil aviation authorities. In such cases, refunds are strictly contingent upon the recovery of funds from the final Service Providers.
7. DATA PRIVACY, INTELLECTUAL PROPERTY, AND AML
  • 7.1. Corporate Confidentiality & Data Protection: The Company guarantees that all personal and corporate records are processed, secured, and stored in rigorous compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
  • 7.2. Anti-Money Laundering (AML) Compliance: In accordance with UAE Federal Decree-Law No. 20 of 2018 on Anti-Money Laundering and Combating the Financing of Terrorism, the Company enforces strict KYC (Know Your Customer) and KYB (Know Your Business) validation protocols. Clients are legally obligated to supply valid corporate registration docs or individual identification and source-of-funds verifications upon administrative request.
  • 7.3. Intellectual Property Rights: The digital architecture, brand marks, logos, proprietary images, and written content displayed on  https://luxurysupporttravel.com constitute the exclusive intellectual property of Luxury Support Travel LLC. Unauthorized duplication or scraping is strictly prohibited.
8. GOVERNING LAW AND JURISDICTION
  • 8.1. Choice of Law: This Agreement, its interpretation, and any commercial disputes arising therefrom shall be governed exclusively by the Federal Laws of the United Arab Emirates and the local regulations of the Emirate of Dubai.
  • 8.2. Dispute Resolution & Forum Selection: Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be settled amicably through negotiation. If negotiations fail, the parties agree that the dispute shall be referred to and finally resolved by the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (DIFC Courts). The language of the legal proceedings and all submitted documentation shall strictly be English.

9. B2B SUBSIDIARY CLAUSE
  • 9.1. Precedence of Corporate Contracts: For corporate entities and partner agencies operating under a standalone corporate Service Agreement with Luxury Support Travel LLC, the terms of that specific written contract shall take legal precedence over these online Terms & Conditions in the event of any operational conflict.
10. COMPANY CORPORATE CREDENTIALS
  • Entity Name: Luxury Support Travel LLC
  • Licensing Authority: Dubai Department of Economy and Tourism (DET)
  • Activity: Travel Agency
  • Location: Dubai, United Arab Emirates
  • Official Contact Email: info@luxurysupporttravel.com